bolacuanPrivacy Policy

This page describes what we collect when you use bolacuan and how we keep that data protected. Our commitment is transparency—we explain why we gather information, how it moves through our systems, and what rights you have over your personal data.

We at bolacuan operate a gaming and sportsbook platform in jurisdictions where local law permits. To do that safely, we collect certain information from you. This policy sets out what that information is, who we share it with, and how long we keep it.

What We Collect and Why

We collect data in three broad categories: account information, transaction data, and device signals. Our account information includes your name, email address, phone number, date of birth, and identity document (KYC verification). We ask for these because Indonesian law requires us to verify who you are before we let you fund an account or wager on Liga 1, Piala AFF, or any other market on bolacuan.

Our transaction data covers every deposit and withdrawal you make through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We log the amount, time, payment method, and status. We also record your game activity—which markets you view, which tables or slots you join, and how long you spend in each session. We collect this so we can process your payments reliably, detect fraud, and comply with anti-money-laundering rules that apply in your jurisdiction.

We collect device data—your IP address, browser type, operating system, and timestamp—to keep bolacuan secure. This helps us spot suspicious access, prevent account takeover, and investigate disputes. We do not sell this data to third parties.

How We Use Your Data

Our primary use is to operate bolacuan safely and legally. We use your identity and transaction history to verify your account, process deposits and withdrawals, and ensure you are in a supported jurisdiction. We analyze game session data to spot patterns that might indicate problem gambling behaviour; if we detect such patterns, we may reach out with information about limits available under our terms.

We use your contact information to send account notifications—deposit confirmations, withdrawal status updates, and messages about account security. We send these by email or SMS only when you ask us to, or when we are legally required to. We do not send unsolicited promotional messages unless you opt in.

We share your data with payment processors (e.g., the operators of mobile banking, local payment, online payment gateways) only to the extent necessary to complete your transaction. We also share anonymized game metrics with game studios (e.g., data about how many users play Aviator vs Sweet Bonanza) to help studios improve their products, but this data does not identify you.

Your Rights and Choices

You have the right to ask us what personal data we hold about you. Email our support team at [email protected] with your request, and we will provide a summary within 14 days. You also have the right to correct inaccurate data—for example, if your address is wrong, you can ask us to update it in your bolacuan profile.

You can request deletion of your account and associated data, though we may need to retain records for compliance or dispute-resolution purposes for up to five years. You can also limit how we use cookies by adjusting your browser settings, though some cookies are necessary for bolacuan to function.

Data Security and Third Parties

We encrypt your personal data in transit and at rest. Our servers may be located outside your jurisdiction (typically in Southeast Asia), but we enforce the same security standards regardless of location. We use industry-standard TLS encryption for all bolacuan connections.

We share your data with trusted third parties only when necessary: payment gateways (to process e-wallet, mobile banking, local payment, and bank transfers), identity verification services (to validate your KYC documents), and fraud-detection vendors (to protect your account). Each third party is contractually bound to keep your data confidential and use it only for the stated purpose.

We do not share your data with marketing partners, data brokers, or any party outside the gaming and payments ecosystem. Your bolacuan account is yours alone.

Cookies and Jurisdiction

We use cookies to keep you logged in, remember your game preferences, and prevent fraud. Essential cookies cannot be disabled; optional cookies (for analytics) can be turned off in your browser settings. Our cookies do not track you across other websites.

This privacy policy applies only to bolacuan accounts opened in jurisdictions where our service is legal. Before you open a bolacuan account, confirm that online gaming is permitted where you live. If you access bolacuan from a jurisdiction where the service is restricted, your account may be suspended or closed, and any funds may be subject to forfeiture under local law.

We may update this policy from time to time. We will notify you of material changes by email. Your continued use of bolacuan after a policy update means you accept the new terms. If you have questions, email [email protected] or visit our contact page.